F.A.Q.s

Which product should I purchase?

You can consider some factors before you make the final decision: 1. Functions: there might be some differences for different products and versions; 2. Prices: our products might have low-configuration and high-configuration versions; 3. Appearances: whether the product looks good or not depends on the buyer’s preferences. You can feel free to contact us at any time if you have any special requirements for our products to have.

Are your products suitable for a beginner?

Most of our products are easy to start. There are usually no special skills required to use them. So most of them are suitable for young to old, including beginners. What's more, our tech team is ready to serve you at any time.

Are the products selling at RACmassager new or second-hand?

We usually only sell new products. We would mark it clearly if the product is second-hand or used.

Are the prices shown on the website negotiable?

No, our prices are already very competitive considering the high costs and quality. And the high-quality is always our priority.

Do I have to register an account at racmassager.com before placing the order?

No, this is optional. But this is recommended, so you can enjoy the shopping experience fully in our store.

Do you accept orders via telephone?

No, you need to place the order directly online on racmassager.com.

Can I cancel my order?

Yes, you can contact us to cancel the order directly if it has not been shipped out yet. You can contact us back for a return after arrival if it was already shipped out.

When and where will I receive my refunds?

If your order was canceled successfully, you can usually receive the refunds back to the way you paid it within 3 working days.

When my order would be shipped?

For products in stock, we will usually ship out your order within 3 working days; for pre-order products, we will ship your order as soon as the products are back in stock. Your order would be delayed for handling if we have a holiday. For e-check payment, the order would not be shipped until the payment is confirmed received.

When my order would arrive?

We would use standard or express shipping services according to your shipping address or choice. Most of the orders would be delivered within 3 to 12 working days after being shipped.

Is my order online traceable?

Yes, most of the orders can be directly tracked online on racmassager.com. And for a few orders, you can use the tracking number to track on the third-party websites.

Can I return a dis-like product?

Yes, we have a 40-day money-back guarantee service. You can contact us for a return if you are not satisfied with the products bought.

What to do if I receive the wrong product?

First, please check if you have bought the right edition of the product, some functions might not be available for the version chosen; secondly, you can contact us and tell us the details with photos or video if necessary.

What should I do if my product is broken?

Please check our warranty policy to see if your product purchased is still under the warranty period. You can contact us and tell us the details with photos or video to ask for the best action.